Poor Support

I have been using My Medical for a couple of years and while not perfect it was the best on the market until recently. I have used it across all my devices. I was inputing data on my iMac and suddenly the app crashed and I can’t get it back. I’ve tried reinstalling and using an old version. Nothing. So I emailed support over a week ago and haven’t heard anything. I just don’t have the time to follow up on this type of thing. Does anyone know any other program I can used?

Cephas1328b21v28771 about My Medical